Privacy Policy
Last updated: January 2025
1. Information We Collect
Choice Point collects information necessary to connect you with verified service providers:
- Personal Information: Name, email address, phone number, postcode
- Service Requirements: Vertical-specific details (e.g., electricity bills for solar, property type, timeline)
- Verification Data: Email, SMS, and phone verification confirmations
- Usage Data: IP address, browser type, pages visited, interaction timestamps
2. How We Use Your Information
Lead Matching: Connect you with 3-5 verified vendors in your service area
Verification: Confirm your identity and request authenticity
Communication: Send verification messages and service updates
Platform Improvement: Analyze usage to enhance our services
3. Information Sharing
Your information is shared only with:
- Verified Vendors: Service providers who purchase your lead receive contact details and service requirements
- Service Partners: Email/SMS providers for verification (SendGrid, Twilio)
- Legal Requirements: When required by Australian law or legal process
We never sell your personal information to third parties.
4. Data Security
We implement industry-standard security measures:
- SSL/TLS encryption for all data transmission
- Bcrypt password hashing for vendor accounts
- Row Level Security (RLS) policies in our database
- Regular security audits and updates
- Secure cloud infrastructure with Vercel and Supabase
5. Your Rights
Under the Australian Privacy Act 1988, you have the right to:
- Access your personal information held by Choice Point
- Request correction of inaccurate data
- Request deletion of your information (subject to legal retention requirements)
- Opt-out of marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
6. Cookies and Tracking
We use essential cookies for authentication and session management. We use Vercel Analytics for anonymous usage statistics to improve our platform. You can disable cookies in your browser settings, though this may affect functionality.
7. Data Retention
Lead data is retained for 90 days after the last vendor interaction. Vendor account data is retained while accounts are active plus 7 years for tax compliance. Verification records are kept for 12 months for quality assurance.
8. Contact Us
For privacy inquiries or to exercise your rights:
Privacy Officer: privacy@choicepoint.com.au
Phone: 1300 CHOICE