Compliance & Standards
Our commitment to legal compliance and industry best practices
Australian Privacy Act 1988
Choice Point fully complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We are committed to protecting the personal information of all users and vendors on our platform.
- Transparent collection and use of personal information
- Secure storage and transmission of data
- User rights to access, correct, and delete data
- Regular privacy impact assessments
Spam Act 2003
We adhere strictly to the Spam Act 2003, ensuring all electronic communications are sent with consent and include clear unsubscribe options.
- Triple opt-in verification (email, SMS, phone) before sharing leads
- Clear identification in all messages
- Easy unsubscribe mechanisms
- Documented consent records
Do Not Call Register Act 2006
We comply with the Do Not Call Register Act 2006. Users who submit requests through our platform explicitly consent to be contacted by matched vendors, which exempts these communications from the Do Not Call Register restrictions.
- Express consent obtained through triple verification
- 30-day consent validity period
- Vendors limited to contacting only purchased leads
Australian Consumer Law
Choice Point operates in accordance with the Australian Consumer Law (ACL), ensuring fair trading practices and consumer protections.
- No misleading or deceptive conduct in advertising
- Clear terms and conditions for all services
- Transparent pricing for vendor lead purchases
- Fair refund policy for duplicate or invalid leads
Vendor Verification Standards
All vendors in our network undergo rigorous verification to ensure they meet industry standards and legal requirements.
Required Documentation
- Valid Australian Business Number (ABN) verification
- Industry-specific licenses and certifications
- Professional indemnity insurance
- Public liability insurance
Industry-Specific Requirements
Financial Services: ASIC registration, Australian Financial Services License (AFSL), membership in professional bodies
Mortgage Brokers: Australian Credit License (ACL) or authorized credit representative
Solar Installers: Clean Energy Council accreditation, electrical licenses
Real Estate: Valid real estate license for operating state/territory
Data Security & Technical Compliance
We maintain enterprise-grade security standards to protect all data on our platform.
- SSL/TLS encryption for all data transmission
- Bcrypt password hashing with industry-standard salting
- Row Level Security (RLS) in database architecture
- Regular security audits and penetration testing
- SOC 2 Type II certified infrastructure partners
- Automated backups with 99.9% uptime guarantee
Ongoing Monitoring & Audits
We continuously monitor compliance and conduct regular audits to maintain the highest standards.
- Quarterly vendor credential verification
- Monthly privacy compliance reviews
- Annual external legal compliance audit
- Real-time fraud detection and prevention systems
- User feedback and complaint tracking
Reporting & Transparency
We believe in transparency and accountability. Users and vendors can access compliance information at any time.
- Annual compliance report published on our website
- Dedicated compliance officer available for inquiries
- Clear escalation process for compliance concerns
Contact Our Compliance Team
For questions about our compliance standards or to report concerns:
Compliance Officer: compliance@choicepoint.com.au
Phone: 1300 CHOICE
Last reviewed: January 2025 | Next scheduled review: July 2025